You can purchase your tickets online at www.pesa.net if your journey starts or ends at:

• Bilbao Airport
• Donostia-San Sebastián
• Vitoria-Gasteiz
• Bilbao
• Services with request stops to/and from Zarautz, and to/from the Alto Deba region, Elgoibar and Soraluze.

International destinations:

• Hendaia
• Saint Jean de Luz
• Biarritz
• Baiona
• Lourdes

There are two different ticket types:

• a) For Lurraldebus or Mugi passholders
• b) For people who do not have either of these passes

a) Lurraldebus or Mugi passholders

First step: enter your date of travel, where you’re leaving from and your destination.

Choose your desired travel time from the drop-down list.

Enter the number of your Lurraldebus or Mugi pass. Depending on the number of journeys made using the pass, the system will automatically calculate the cost of the current journey according to the applicable rate.

The four front seats of all buses are reserved for people with reduced mobility and will go on sale after all the other places have been taken.

The purchase will only be complete once you have entered your card number and its expiry date and clicked on “Pay”. The corresponding amount will be automatically charged to your account.

Once you have completed the above steps, print the ticket displayed on your screen. If you are unable to print the ticket at the present time, make a note of the booking reference and print it later by clicking on the "print again" option in the www.pesa.net ticket interface.

Tickets can be purchased up to a month before your date of travel.

Tickets purchased online taking advantage of the Lurraldebus or Mugi pass discounts will not be added to your pass. In other words, this journey will not be added to those purchased at the ticket office or on the bus for the purposes of obtaining the higher accumulated discount rate offered by Lurraldebus/Mugi. Tickets purchased online cannot be used to change buses during your journey.

To board the bus for your journey, you must have printed your online ticket on paper and show it to the Avanza Movilidad Gipuzkoa, S.A. driver.

b) People who do NOT have a Lurraldebus or Mugi pass.

First step: enter your date of travel, where you’re leaving from and your destination.

Choose your preferred travel time from the drop-down list.

The four front seats of all buses are reserved for people with reduced mobility and will go on sale after all the other places have been taken.

The purchase will only be complete once you have entered your card number and its expiry date and clicked on “Pay”. The corresponding amount will be automatically charged to your account.

Once you have completed the above steps, print the ticket displayed on your screen. If you are unable to print the ticket at the present time, make a note of the booking reference and print it later by clicking on the "print again" option in the www.pesa.net ticket interface.

Tickets can be purchased up to a month before your date of travel.

To board the bus for your journey, you must have printed your online ticket on paper and show it to the Avanza Movilidad Gipuzkoa, S.A. driver.

Methods of payment for online ticket sales

Online purchases can only be paid for by credit or debit card.

You cannot use your Lurraldebus or Mugi pass to pay for online ticket purchases. Payment must be made in all cases with a debit or credit card.

Online ticket purchases for wheelchair users.

Wheelchair users cannot purchase tickets using the www.pesa.net online payment gateway.

This is because Avanza Movilidad Gipuzkoa, S.A. applies a special procedure for wheelchair users:

To ensure that the bus meets their requirements, wheelchair users wishing to make a journey of more than 40 kilometres must notify the company of their intention at least 24 hours before their departure. This can be done by calling our Customer Service Dept. on 900 12 14 00 (Monday to Sunday, from 07:30 to 21:30) or by going to any of our ticket offices.

Tickets for wheelchair users will be issued at Avanza Movilidad Gipuzkoa, S.A. ticket offices once the above-mentioned procedure has been completed.

Online ticket purchases for persons belonging to special groups whith Lurraldebus/Mugi cards.

Special groups can purchase tickets online, except in the case of anonymous Mugi passes, which are not valid for this online purchasing system.

Online ticket cancellation

Tickets can only be cancelled if requested at least 30 minutes prior to departure of the service and only from the www.pesa.net online payment interface. Tickets purchased online cannot be cancelled at the ticket office or on the bus.

When cancelling a ticket, Avanza Movilidad Gipuzkoa, S.A. will make a refund to the person requesting it for the cost of the ticket, minus:

• 10% of the cost, when requested 48 hours prior to departure of the service.
• 20% of the cost, if the cancellation is requested after this time and up to 30 minutes prior to departure of the service.

No cancellation, nor therefore refund of its cost, will be permitted if the request is made within the 30 minutes immediately prior to departure of the service.

The administration costs will not be refunded in any of the cases described above.

When making a cancellation, indicate the booking reference and your identity document number. The cancellation fee incurred will be calculated according to the date and time of cancellation.

Tickets acquired with the Lurraldebus or Mugi pass can be cancelled. However, a cancellation fee will apply.

No-show by the traveller on the day, place and time of departure will imply the loss of their ticket, with no right to an exchange or refund.

When making a cancellation, indicate the booking reference and your identity document number. The cancellation fee incurred will be calculated according to the date and time of cancellation.

Change and reprinting of tickets purchased online

Tickets can only be changed when requested on the www.pesa.net online ticket platform at least 30 minutes prior to departure of the service. Tickets purchased online cannot be changed at the ticket office or on the bus.

Only two ticket changes are allowed.

All ticket changes will depend on seating availability for the new time requested.

No charge will be made for ticket changes provided that such changes are for the same line and journey, and that they are made at least 30 minutes prior to departure of the chosen service.

If you wish to change the ticket to travel on a different service, you will first of all have to cancel the ticket and then purchase a new one.

If, when changing the ticket, the price of the journey has changed due to a rise in prices, or if the Lurraldebus or Mugi pass discount conditions have changed, the rate existing on the new date of travel will apply and the corresponding difference must be paid in order for the change to be made.

If a new ticket purchased using the Lurraldebus or Mugi pass has a lower price than it had at the original time of purchase, no refunds whatsoever will be made.

No cancellation, nor therefore refund of its cost, will be accepted if the request is made within the 30 minutes immediately prior to departure of the service.

Tickets purchased online can be reprinted on the website by entering your booking reference and identity document number.

Suspension of online ticket sales

Online ticket sales will be suspended in the event that the corresponding authorities decree a situation of risk due to adverse weather conditions which could endanger passenger security. The same applies in the event of situations beyond the company’s control. The suspension of online ticket sales for the above reasons will be announced as early as possible on our website: www.pesa.net.

In the event of the suspension of online ticket sales due to a fault in the computer system or for reasons attributable to Avanza Movilidad Gipuzkoa, S.A., anyone wishing to purchase a ticket in this manner can call the Customer Services during the established opening times and leave their telephone number or e-mail address. Avanza Movilidad Gipuzkoa, S.A. undertakes to call or send those choosing this option an e-mail alert to the effect that the advance online ticket sales service has been re-established.

Resumption of the advance online sale of tickets will be announced on our website.