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Regulations for Persons with Reduced Mobility

Rights of persons with reduced mobility

Who is considered to be a person of reduced mobility?

For the purposes, among others, of using reserved seats and spaces on board the vehicles, passengers with reduced mobility will be understood to fall within the following groups of users:

  • Wheelchair users.
  • Persons with sensory impairment (affecting their sight, hearing, speech), or intellectual disabilities or who experience significant difficulties when using a conventional transport system.
  • Persons who, due to anthropometric factors, have difficulty manoeuvring, thereby limiting their ability to access the different spaces or use the seats.
  • Persons with cardiac, respiratory or other diseases that hinder their mobility.
  • Elderly persons who have difficulty moving or are unable to move without help.
  • Pregnant women or persons travelling with a young child.
  • Persons with limbs that are immobilised, in plaster, or who are on crutches.
  • Persons devoid of functional mobility and who have difficulty moving.
  • Generally speaking, all persons whose personal circumstances prevent them from travelling standing up without representing a risk to themselves or to others.

Rights of persons with reduced mobility.

  • To board or alight from the bus using the door which is most convenient for them.
  • In the case of wheelchair users, to make use of the ramp or platform on buses that are equipped with them.
  • To use the priority seating identified for persons with reduced mobility.

Disabled wheelchair users can travel:

In vehicles equipped with a ramp or platform on services of fewer than 40 kilometres, wheelchair users must occupy the space assigned to them and use the safety belt provided.

In services of more than 40 kilometres, provided that they have followed the protocol in place for requesting a bus adapted for wheelchair users.*

A maximum of two wheelchair users is allowed on each bus.

*Protocol for requesting an adapted bus for wheelchair users:

In order to provide a bus suited to their needs, wheelchair users wishing to use a long-distance service must notify the company at least 24 hours prior to their travel time. Said notification can be provided by either calling our Customer Services Department on 900 12 14 00 (from Monday to Sunday, 07:30-21:30) or in person at any of our ticket desks.

Obligations of the company and of the driver.

  • To stop close to the pavement whenever possible, in order to enable passengers to easily board and alight from the bus.
  • To activate the floor-lowering system (in buses equipped with a kneeling system).
  • To help the person to pay.

For access to the bus with prams, the door nearest the space destined for this purpose must be used.

Updated on: 1 February 2019